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APMG-International AgilePM-Practitioner Exam Syllabus Topics:
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The APMG-International AgilePM-Practitioner certification is on trending nowadays, and many APMG-International aspirants are trying to get it. Success in the AgilePM-Practitioner test helps you land well-paying jobs. Additionally, the AgilePM-Practitioner certification exam is also beneficial to get promotions in your current company. But the main problem that every applicant faces while preparing for the AgilePM-Practitioner Certification test is not finding updated Agile Project Management (AgilePM) Practitioner Exam (AgilePM-Practitioner) practice questions.
APMG-International Agile Project Management (AgilePM) Practitioner Exam Sample Questions (Q117-Q122):
NEW QUESTION # 117
Most of the Customer Services staff are working with the new processes. However, there are a number of remaining staff who don't want to be trained in the new technologies and wish to continue supporting the old business areas.
Which is the MOST appropriate intervention from the Customer Service Director?
- A. Maintain a listening stance, showing interest in understanding the reasons for the discomfort that many are feeling over the changes.
- B. Shock staff into action by telling them that some staff will lose their place in the organization if they are unable to make adjustments.
- C. Identify workarounds for those staff who resist the new processes so that they can remain operating within the new structure.
- D. Consider leaving some of the existing structure unchanged so that those who may not find the change workable can be accommodated.
Answer: A
Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The Customer Services staff are grappling with resistance to new technologies and processes due to discomfort or attachment to older methods. The Customer Services Director must intervene in a manner that minimizes resistance, builds trust, and encourages adoption of the changes. Understanding the root cause of the resistance is key to managing and addressing it effectively.
Analysis of Each Option:
* A. Identify workarounds for those staff who resist the new processes so that they can remain operating within the new structure.
* Why Incorrect:While workarounds may provide short-term relief, they compromise the change initiative by creating inconsistencies and preventing full integration of the new processes. It risks undermining the strategic goals of moving to innovative solutions.
* B. Maintain a listening stance, showing interest in understanding the reasons for the discomfort that many are feeling over the changes.
* Why Correct:Maintaining a listening stance demonstrates empathy and fosters psychological safety, encouraging staff to openly share their concerns. This allows the Director to identify and address specific barriers to change. Engaging staff in this way builds trust and aligns with Agile principles of stakeholder collaboration.
* C. Shock staff into action by telling them that some staff will lose their place in the organization if they are unable to make adjustments.
* Why Incorrect:Using fear or intimidation may temporarily force compliance but is likely to backfire by increasing resistance, damaging morale, and eroding trust. It goes against AgilePM's emphasis on maintaining a supportive and collaborative environment during change.
* D. Consider leaving some of the existing structure unchanged so that those who may not find the change workable can be accommodated.
* Why Incorrect:This approach contradicts the strategic objectives of integrating Selco and transitioning to new technologies. Allowing parts of the old structure to remain undermines the long-term success and sustainability of the change initiative.
Why B Is the Best Option:
* Encourages Engagement and Trust:
* By listening to staff concerns, the Director shows respect for their opinions, fostering a culture of collaboration and inclusion. This aligns with AgilePM's principles of empowering individuals and teams to participate in the change process.
* Targets the Root Cause of Resistance:
* Resistance often stems from fear of the unknown or lack of understanding. A listening stance helps uncover these root causes, allowing tailored interventions to address them.
* Aligns with Change Management Best Practices:
* Kotter's Change Model and AgilePM both emphasize the importance of effective communication and stakeholder engagement to reduce resistance and build momentum for change.
References to AgilePM Framework:
* Stakeholder Collaboration:
* AgilePM promotes collaboration and open communication with stakeholders to address concerns and ensure their involvement in the change process. (AgilePM Practitioner Guide, Chapter 8:
Stakeholder Engagement)
* Empathy in Leadership:
* Effective change leaders understand and address the emotional and practical concerns of their teams. Maintaining a listening stance is a key behavior outlined in change management best practices. (AgilePM Practitioner Guide, Chapter 9: Empowering Teams)
NEW QUESTION # 118
Midway through Project Increment 4, a joint Sprint Retrospective is held with Developers from both Delivery Teams.
Some members from Marketing and IT, based in India, join via video conferencing.
Issues raised:
. Dependency management challenges
Concerns about AgilePM principle ' Demonstrate Control '
To address this, Mira Bachar and the Developers invite Hira and Sukra Aroon to help Delivery Teams understand the issues, assess the consequences, and collaborate on solutions that align with AgilePM and Scrum.
In addition to the Developers, the teams include:
(During the Sprint, Mira Bachar identified inconsistencies between what she wanted, expressed in Product Backlog items, and the Product Increments delivered by the Delivery Teams.
Which 2 of the following would be appropriate actions for Mira to take in the next Sprint?)
- A. Ensure consistent Product Backlog estimation using Planning Poker to improve predictability.
- B. Assign a Business Analyst to translate Product Backlog items into structured requirements.
- C. Increase her availability to engage in discussion, reviews and give her feedback.
- D. Define clear acceptance criteria and provide practical examples for Backlog items.
- E. Require detailed design documents for all Product Backlog items before development starts.
Answer: C,D
Explanation:
The best answers are A and B .
A is correct because AgilePM depends on active business involvement . If Mira sees a mismatch between intended outcomes and delivered increments, she should increase her availability to clarify needs, answer questions, review progress, and provide timely feedback.
B is also correct because clear acceptance criteria and practical examples reduce ambiguity and help the Delivery Teams understand what "done correctly" looks like for each Backlog item.
Why the others are weaker:
* C is too document-heavy and not aligned with AgilePM's lightweight, collaborative approach.
* D adds translation layers instead of improving direct collaboration and clarity.
* E is about estimation, not about resolving misunderstanding between need and delivered outcome.
So the correct answers are A, B .
NEW QUESTION # 119
The Change Manager is discussing the relocation of the Selco staff to the UniCo office with the Operations Director. They are using the SCARF framework of people's social experience to guide management actions. Answer the following questions about the use of David Rock's SCARF framework to increase the motivation for change.
On seeing plans for the office move, the Selco staff are worried that some desk allocations do not have access to natural light. The relocation leadership team held a workshop as soon as the issue was raised and has allocated these desks to be 'hot-desks,' not used by staff permanently based in the office.
Is this an appropriate approach to reward the brain in the need for 'certainty,' and why?
- A. No, because the resolution of the issue should be delegated to those affected.
- B. No, because a change solution needs to be permanent to achieve 'certainty.'
- C. Yes, because 'certainty' is rewarded when issues can be resolved promptly and openly.
- D. Yes, because loss of 'certainty' mostly affects those at lower organizational levels.
Answer: C
Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
This question focuses on the certainty domain within David Rock's SCARF framework. Certainty relates to an individual's need for predictability and clarity in their environment. When staff face ambiguity or potential disruption, addressing concerns quickly and transparently helps restore certainty.
1. Why Certainty is Important
* Certainty provides stability and allows individuals to plan and operate without stress caused by ambiguity or unpredictability.
* In the context of the office move, Selco staff were concerned about their desk allocations, specifically access to natural light, which introduced uncertainty.
2. Why the Leadership Team's Actions Address Certainty
* By promptly holding a workshop to address the issue, the leadership team acted transparently and showed responsiveness.
* Allocating the problematic desks as hot-desks ensures that no one is permanently affected, thus providing a solution that reduces ambiguity and restores a sense of predictability.
* This aligns with the SCARF framework's principle that certainty is rewarded by prompt and open resolution of concerns.
3. Analysis of Each Option
* Option A: No, because a change solution needs to be permanent to achieve 'certainty.'
* While permanent solutions can provide certainty, the key here is the prompt and transparent resolution of staff concerns, which addresses the immediate need for certainty. A permanent solution is not always required.
* Eliminate.
* Option B: No, because the resolution of the issue should be delegated to those affected.
* Delegating resolution to staff is not necessary to address certainty. What matters is that the leadership team resolved the issue quickly and transparently.
* Eliminate.
* Option C: Yes, because loss of 'certainty' mostly affects those at lower organizational levels.
* While uncertainty can indeed affect individuals at all levels, especially lower levels, the answer does not fully explain why the leadership's actions are appropriate for addressing certainty.
* Eliminate.
* Option D: Yes, because 'certainty' is rewarded when issues can be resolved promptly and openly.
* Correct. Certainty is reinforced when concerns are addressed promptly and in an open manner.
The workshop provided transparency and resolved the ambiguity around desk allocations.
* Correct Answer.
4. Practical Implications
* For change management, addressing concerns quickly and clearly shows responsiveness, which can reduce resistance to change and foster trust.
* Resolving ambiguity, as the relocation team did, minimizes the disruption caused by the perceived lack of certainty.
5. Reference to SCARF Framework
* Certainty: Certainty is about predictability and reducing ambiguity in the environment. Prompt and transparent actions help restore this domain and motivate individuals.
NEW QUESTION # 120
Which 2 statements represent appropriate entries for the plan for Post-Project activities?
- A. Once the new system has been deployed, the time it takes to process
sales online will be compared with the time it takes to process newpolicies sold through telephone sales. - B. A report showing the number of application forms completed online
through the website for coffee shop insurance policies will be produced weekly. - C. The Project Manager will attend Daily Stand-up meetings to observe
progress. - D. The Sales Manager will create a company-wide email showing the
number of policies sold weekly by each of the sales assistants. - E. Before the product is deployed, the Sales Manager will circulate a copy of the revised sales procedure for processing coffee shop insurance sales.
Answer: A,B
NEW QUESTION # 121
Column 1 is a list of individuals from within the Xan Insurance Company and their key responsibility within the Web project.
For each individual in Column 1, select from Column 2 the Agile Project Management team role they are fulfilling. Each selection from Column 2 can be used once, more than once or not at all.
Column 1
Manager of Web & Digital
Media - will oversee and report
progress on the delivery of the
overall system.
Finance Director - has
budgetary control and will
release finance for the project
subject to expected benefits.
Sales Manager - will formulate
design options for new
business processes that do not
adversely affect business as
usual.
Operations Manager - oversees
the design and integrity of the
technical aspects of the
solution.
Column 2
* Business Sponsor
* Business Analyst
* Business Ambassador
* Business Advisor
* Solution Developer
* Technical Coordinator
* DSDM Coach
* Project Manager
Answer:
Explanation:
Explanation:
Based on the Agile Project Management roles and the responsibilities outlined for each individual in the XAN Insurance Company Web Project scenario, the following selections can be made:
* Manager of Web & Digital Media - will oversee and report progress on the delivery of the overall system.Selection: H. Project ManagerExplanation: The Manager of Web & Digital Media's role of overseeing and reporting on the project's progress aligns with the responsibilities of a Project Manager in an Agile setting, who is responsible for ensuring that the project meets its objectives and is delivered on time.
* Finance Director - has budgetary control and will release finance for the project subject to expected benefits.Selection: A. Business SponsorExplanation: The Finance Director's control over the budget and the decision to release funds based on the expected benefits align with the role of a Business Sponsor, who is typically responsible for the project's budget and ensuring that it delivers value to the business.
* Sales Manager - will formulate design options for new business processes that do not adversely affect business as usual.Selection: B. Business AnalystExplanation: The Sales Manager's responsibility for formulating design options for new business processes mirrors the role of a Business Analyst in Agile Project Management, who works to understand the business needs, assess the impact of changes, and ensure the solution meets business requirements.
* Operations Manager - oversees the design and integrity of the technical aspects of the solution.
Selection: F. Technical CoordinatorExplanation: The Operations Manager's focus on the technical design and integrity of the solution corresponds to the role of a Technical Coordinator in Agile projects, who ensures that the technical aspects of the project align with the business needs and technical standards.
NEW QUESTION # 122
......
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